We’re always thinking about our clients and figuring out the best way to ensure satisfaction for all our clients. That’s why we need to have a clear policy, to ensure that business runs smoothly and you, along with everyone else, get the skin treatment you pay for at The Skin and Nail Lounge.
Please Arrive on Time!
Arriving on time, or 5 minutes before your appointment, ensures that you don’t miss a single minute of your treatment. We can’t keep others waiting for their skin care, just as you wouldn’t like to be kept waiting!
24-Hour Booking Cancellation and rescheduling. Should cancellation / rescheduling not be made in time the full treatment fee will apply and the voucher will be redeemed.
We thank you for your consideration of our 24-hour cancellation policy. Our booking policy doesn’t only protect our business but also affects our affordability and ensures fair treatment to all our clients.
Please book carefully. No-shows and last-minute cancellations means that other clients cannot book into that time slot and it wastes the time and expertise of our highly trained professional therapists.
We understand that sometimes bookings need to be changed, so you will be allowed to change your booking as long as you give us 24 hours notice. Your deposit can either be refunded or held for your next booking.
All prices are subject to change without prior notice.
If it is within 24 hours and you cannot attend your appointment, you may either send a friend or family member to take your slot, or forfeit your fee.
Messages left on Sundays or public holidays will only be regarded as lodged the morning of the next business day.
Vouchers are issued as a monetary amount and are valid for 3 years. Vouchers can not be converted to cash.
All online credit card payments are processed by PayFast (Pty) Ltd. Please visit www.payfast.co.za to view their security policy.